Privacy Policy

1. Who We Are

clientIn ("we", "us", "our") is a digital loyalty platform operated by clientIn Ltd. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services.

2. Information We Collect

• Account information: name, email address, and password when you register.
• Business information: business name, address, and contact details for business accounts.
• Usage data: visits, stamps collected, rewards redeemed, and in-app activity.
• Device data: device type, operating system, and push notification tokens where you grant permission.

3. How We Use Your Information

• To operate and improve the clientIn platform.
• To send push notifications about rewards and offers (only with your consent).
• To provide businesses with anonymised analytics about visit trends and customer behaviour.
• To contact you about your account or respond to support requests.

4. Data Sharing

We do not sell your personal data. We share data only with the business whose loyalty programme you have joined (e.g. visit history relevant to that programme), and with service providers necessary to operate the platform (e.g. hosting, analytics). All third parties are contractually bound to protect your data.

5. Data Retention

We retain your data for as long as your account is active. You may request deletion of your account and associated data at any time by contacting us.

6. Your Rights

Under UK GDPR you have the right to access, correct, or delete your personal data; to object to or restrict processing; and to data portability. To exercise any of these rights, contact us at hello@clientin.co.

7. Cookies

Our website uses only essential cookies required for the site to function. We do not use advertising or tracking cookies.

8. Security

We use industry-standard encryption and security practices to protect your data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or in-app notification. Continued use of the Service after changes constitutes acceptance.

10. Contact

For any privacy-related queries, contact us at hello@clientin.co.